FAQ - GlowSelection
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Ordering

No, you don’t need to. You can make purchases and check out as a guest everytime. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

We accept payments via PayPal and all major credit and debit cards such as Mastercard or VISA.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

Shipping & Delivery

All orders will be processed within 3 working days, excluding weekends and public holidays. Time stated is based on Central Time (UTC -5).

The Standard courier delivery time frame is approximately 10-35 working days from the time of placing your order. This is applicable only to all US deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

Once the order has been Shipped, an email confirmation will be sent to you with the tracking number. You may check and track your orders in your Orders Tab

Shipping is FREE for all deliveries via Standard courier.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

We apologize for sending you an incomplete order. Please contact our Customer Care Team and we will get back to you as soon as we can.

We apologize if you had received a defective item from us. Please contact our Customer Care Team with a snapshot of the product and we will get back to you as soon as we can.

We apologize for sending you the wrong item. Please contact our Customer Care Team at and we will get back to you as soon as we can.

Kindly drop a message to our Customer Care Team if you have not received your parcel after 35 working days and we will assist you accordingly.

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

You may check the status of your parcel in Orders Tab to find out why it might have been delayed. Alternatively, you may drop us a message and we will assist you further.

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